The award winners were chosen after a rigorous selection process. In the first instance, Frost & Sullivan team of technology research analysts short-listed 3-4 leading companies / individuals in each category. Subsequently, a distinguished panel of judges comprising senior executives from Frost & Sullivan services providers. Vendors and trade publication teledotcom deliberated on the candidates before picking the eventual winners.

In evaluating the contenders for each of the twenty four awards, a few key criteria and metrics were employed including Operating Revenue Growth, EBITDA Growth, Net Profit Growth, New Customer Count, Customer Satisfaction, Production Innovation, and vision and Leadership.